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I was hit by one of their insured drivers (La Familia Insurance). They determined that the accident was not my responsibility and sent me their cut rate rental "policy" via a 3 sentence email.

We followed those 3 sentences closely - even calling them to ensure that we were doing the right thing (of course NO ONE returns calls at that place). After submitting our $1,000 bill for our rental car invoice, they claim that they are only responsible for half as our repair shop "took too long". (Although Erin Keene, the claims manager who claims not to have anyone above her had not reviewed my file but was certain that this was somehow not the fault of this shady company). Although they now claim that this was the fault of the repair shop, they did not call us ONCE during this time to follow up and were not in contact with the repair shop during the 21 days my car was being repaired.

At this point, I will be filing a lawsuit against them as I expect my full rental car to be reimbursed. IF you are forced to deal with this company, please understand that they are unethical and will do anything that they can to save money at your expense.

The customer service is AWFUL. Erin Keene hung up on me because I would not allow her to "call me back tomorrow" as NO ONE at that organization returns calls.

Reason of review: Poor customer service.

Monetary Loss: $1000.

Preferred solution: Full refund.

Location: 724 Enterprise Dr, Oak Brook, IL 60523, USA

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I have a simmilar experience with Falcon. I did went ahead and filed a lawsuit but apparently there is more to be done to make them pay for what they have done. I am willing to help, I like to get more details on your case please contact me

abcgencom@***.com

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